Live Parts Tracking

Track Your Spare Parts Request

Check the status of every part you requested using your SP- reference number or your mobile number. Each part is tracked separately — from factory order to dispatch — and updated live from our system.

Track your spare-part request

Your SP- reference is in the SMS we sent you. Your mobile number works too: we send a short code to confirm it is yours.

Need a new part? Request a spare part here →

How Parts Tracking Works

Every part you requested, tracked on its own from order to delivery.

1. Enter Your Reference

Type your SP- number (e.g. SP-2026-0001) or the mobile number you used to request the part.

2. Approve & Track Each Part

For paid parts you’ll see a price quote to approve first. Then follow each part — at factory, shipped, arrived, dispatched, delivered — with an ETA where we have one.

3. Get SMS Updates

We text you as your parts progress. If we need a clearer photo, you can re-upload it right here.

Order and track spare parts in the app

Request a part, get the price, approve it, then follow each item to your door — all inside AUN Care. Parts covered by warranty stay free, and nothing is ordered until you approve the cost.

Get the AUN Care app

Frequently Asked Questions — Parts Tracking

How do I track my spare-parts request?
Enter your SP- reference number (sent when you submitted the request) or the mobile number you used, then press “Track.” You’ll see the live status of each part.
What do the statuses mean?
Quote sent — a price is waiting for your approval. Approved — you’ve approved and we’re sourcing the parts. Pending — received and being reviewed. At factory — we’ve ordered it. Shipped / Arrived — on the way to or received by us. Dispatched — on the way to you. Delivered — complete. Parts are tracked one by one, so some may move faster than others.
You sent me a quote — how do I approve it?
Enter your SP- number or phone above. When a quote is ready you’ll see each part’s price, the total and payment details, with Approve and Decline buttons. Tap Approve and we’ll start sourcing your parts right away.
You asked me for a clearer photo — what do I do?
When a request is marked “Waiting on you,” a photo box appears on this page. Just upload a clearer photo of the serial or board and we’ll continue — no need to start over.
How long will my parts take?
In-stock parts dispatch quickly. Parts ordered from the factory usually take 3–4 weeks. The status here always shows the current stage.
I haven’t requested a part yet — where do I start?
Head to the Request a Spare Part page, find your purchase, choose the part and submit. You’ll get an SP- number to track here.
My request isn’t showing — what should I do?
Check your SP- number or mobile number and try again. If it still doesn’t appear, contact our support team and we’ll help.
Can I get updates without checking this page?
Yes. The free AUN Care app notifies you the moment a part changes status, so you do not have to keep opening this page to see if anything moved. You can also approve a quote and pay from the app, and every part of the request is listed with its own status.

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